When you need help, we’re here for you with deep product knowledge and experience. Our Technical Support team can help identify clear next steps to keep improving your results.
Get help to optimize workflows and protocols
Increase efficiency by ensuring your workflow and protocols are working for you. From adding antibodies to updating H&E stains, we can help.
Solve unique challenges
Leverage expertise to help solve unique testing challenges. Every lab is different with unique needs
Update your stains
Maintain both precision in your results and the preferences of your pathologist with our H&E stain evaluation program—a risk-free opportunity to improve your H&E stains and your workflow.
And yes, troubleshooting
If a product isn’t working as expected, talk to in-house StatLab histotechs for relevant, in-depth product knowledge
Frequently Asked Questions
Does StatLab provide a sample H&E stain protocol?
Yes, a sample H&E stain protocol is available here for your use.
Can I use a stain kit beyond its expiration?
Each stain kit component will have its own expiration date. If an individual component is expired, a replacement can be purchased separately on statlab.com.
How can I fix a damaged RFID tag on Quantum antibodies?
Damaged RFID tags on Quantum-optimized antibodies can be reprogrammed. Contact technical support to walk through this process together.
Where is my order?
You can track status of orders online by logging into your StatLab online account, even if orders were placed through Customer Service. You can also call Customer Service: 1-800-442-3573
Can I order special stain components separately?
Yes, kit components can be ordered individually.
How do I request a Certificate of Analysis?
Call Customer Service 1-800-442-3573 or submit a request at firstname.lastname@example.org.
How do I submit an H&E stain evaluation request?
The StatLab Technical Support team works with laboratories to provide a variety of options for H&E stain optimization in your lab. Learn more about the process here.
Why is my product in a different bottle than previously? Has the product changed?
Due to the pandemic and a rapidly changing supply chain, StatLab has made modifications to bottle shapes and caps to ensure supply. Sometimes this has resulted in a slightly different shape or lid than previously used, but you can be confident that no product formulations have changed without customer communication.
I'm having problems with my neutralized formalin testing correctly.
Make sure you are using the correct neutralizer test for the neutralizer product in use at your lab. If you are using liquid NeutraGreen, use NTS-50 test strips to test. If you are using NeutraSafe powdered product, use FTK/25 to test.
The StatLab technical team is here for you.
We’re here to help. Call 1-800-442-3573 X5 or submit a ticket below.SUBMIT A SUPPORT TICKET