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Help for more than troubleshooting—
StatLab Technical Support means access to histology rockstars.

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When you need help, we’re here for you with deep product knowledge and experience. Our Technical Support team can help identify clear next steps to keep improving your results.

Get help to optimize workflows and protocols

Increase efficiency by ensuring your workflow and protocols are working for you. From adding antibodies to updating H&E stains, we can help.

Solve unique challenges

Leverage expertise to help solve unique testing challenges. Every lab is different with unique needs

Update your stains

Maintain both precision in your results and the preferences of your pathologist with our H&E stain evaluation program—a risk-free opportunity to improve your H&E stains and your workflow.

And yes, troubleshooting

If a product isn’t working as expected, talk to in-house StatLab histotechs for relevant, in-depth product knowledge 

Frequently Asked Questions

Does StatLab provide a sample H&E stain protocol?

Yes, a sample H&E stain protocol is available here for your use.

Can I use a stain kit beyond its expiration?

Each stain kit component will have its own expiration date. If an individual component is expired, a replacement can be purchased separately on statlab.com.

How can I fix a damaged RFID tag on Quantum antibodies?

Damaged RFID tags on Quantum-optimized antibodies can be reprogrammed. Contact technical support to walk through this process together.

Where is my order?

You can track status of orders online by logging into your StatLab online account, even if orders were placed through Customer Service. You can also call Customer Service: 1-800-442-3573

Can I order special stain components separately?

Yes, kit components can be ordered individually.

How do I request a Certificate of Analysis?

Call Customer Service 1-800-442-3573 or submit a request at tech@statlab.com.

How do I submit an H&E stain evaluation request?

The StatLab Technical Support team works with laboratories to provide a variety of options for H&E stain optimization in your lab. Learn more about the process here.

How do I request an SDS?

First, search the StatLab SDS/IFU online database by product name and number. If unavailable, submit a ticket to technical support with the item number.

Why is my product in a different bottle than previously? Has the product changed?

Due to the pandemic and a rapidly changing supply chain, StatLab has made modifications to bottle shapes and caps to ensure supply. Sometimes this has resulted in a slightly different shape or lid than previously used, but you can be confident that no product formulations have changed without customer communication.

I'm having problems with my neutralized formalin testing correctly.

Make sure you are using the correct neutralizer test for the neutralizer product in use at your lab. If you are using liquid NeutraGreen, use NTS-50 test strips to test. If you are using NeutraSafe powdered product, use FTK/25 to test.


The StatLab technical team is here for you.

Ammoniacal Silver Preparation

Methenamine Silver Preparation

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Pouring from an F-Style Gallon


Because learning never ends: Join our tech team for continued histology education.  

Watch recorded webinars here.

We’re here to help. Call 1-800-442-3573 X5 or submit a ticket below.

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On your team.

SAME DAY SHIPPING

Order by 12pm CST for same day shipping from coast to coast distribution centers

QUALITY GUARANTEED

Many products are manufactured right here in our state of the art facility with ISO 13485 standards for quality you can rely on

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