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Making ordering
easier.

You can now place StatLab orders via EDI through GHX.

Ordering with GHX

Who should I contact with any questions about my GHX integration?

Please email [email protected]

Can I order my customized products through GHX?

Yes

When will ordering with GHX be possible?

GHX ordering is available now

I am a new customer and interested in ordering via GHX. How do I get the process started?

Search for us in the vendor bar and request registration for all your shipping locations. You will receive approval with an assigned StatLab account number within 24 hours.

I can't see a product I need, how can I have it added to my order?

After placing your order, please contact Customer Service by phone or at [email protected], have your account number and the item number available, and they can help add items on to your order, and enable them for future ordering through GHX.

Shipping

How will I know if my order has shipped?

You will receive an email confirmation when your order ships, which will include a link to tracking information.

How can I look up tracking on my order?

If you have an online account, log in to your account and look up your order in the shipping area.

When will my order ship?

The StatLab team strives to to ship orders received by 12:00PM CST on the day that they are received. This is sometimes dependent on weather and volume of orders received.

Where does my order ship from?

Your order will ship from the distribution center closest to your location unless the product isn't available, in which case it will ship from the center where the product is located. StatLab has three distribution centers in Washington, Texas and Maryland.

How will my order ship?

Orders are shipped FOB via common carrier the most economical way. Special shipping arrangements can be made upon request. In some cases, a hazardous material charge will apply. This charge is billed and applied to invoice as part of total freight cost. Shipping, delivery and transit times are based on standard UPS/ FedEx transit maps.

Can you expedite my order?

We will assist you with emergency or next day air orders when possible, however StatLab does not ship hazardous materials by air. Call customer service or your representative to expedite a shipment if needed.

Help! My product arrived damaged. What should I do?

Shipments leave our warehouse in good condition. The number of packages shipped is indicated on the freight bill with the contents of the shipment shown on the packing slip. Do not accept a damaged or short shipment until the delivering carrier's driver has made a "Damage" or "Shortage" notation on both copies of the freight bill. If this occurs, visit statlab.com/returns to fill out a return of merchandise authorization request online (RMA).

Billing

How can I access a W9 for StatLab?

Download here

What is the accounts receivable billing address?

PO Box 678056, Dallas, TX 75267

How do I contact the billing department?

[email protected], 972-436-1010, option 6

What are your payment terms?

Payment terms are net 30 days. Visa, MasterCard, American Express, and Discover accepted.

How do I pay my bill online?

Contact [email protected] who can provide a customized payment link.

Business Information

Where can I find the latest ISO certification?

Download here

How many years has the company been providing supplies or services?

StatLab has served the histology community for over 45 years since 1976.

I'm looking for BBC Biochemical or American Mastertech.

Since 2018, StatLab has acquired American Mastertech, BBC Biochemical, and Pyramid Innovations. Please contact Customer Service who can help you navigate requests.

Products

Who should I contact if I have questions about a product?

Visit the dedicated technical support portal here.

How do I request an SDS or IFU?

First, search the StatLab SDS/IFU online database by product name and number. If unavailable, submit a ticket to technical support with the item number.

How do I access results for my vapor monitor?

Access your results on the safetech monitor web page: https://www.statlab.com/safetech-vapor-monitors

Are custom labeled products available?

Yes. Contact Customer Service or your representative for more information.

On your team.

HERE TO HELP

Call our friendly Customer Service team with any questions about products or ordering: 1‑800‑442‑3573

SAME DAY SHIPPING

Order by 12pm CST for same day shipping from coast to coast distribution centers

QUALITY GUARANTEED

Many products are manufactured right here in our state of the art facility with ISO 13485 standards for quality you can rely on