Product Return Policy
We recognize that laboratories are busy and staff is stretched. That’s why we have a 60-day return policy, instead of 30.
Need to return a product?
Initiate a return using the Return Merchandise Authorization (RMA) form below within 60 days of purchase, and unopened products can be returned for full credit on your account.
If you changed your mind after you purchased a product, you will pay return shipping fees.
If you received the product in error, we will pay return shipping fees.
Without receiving an RMA, we can’t quickly restock and issue your account a credit.
- If items are returned without this information, a 25% restocking fee for each item returned will be applied.
- Once notification is received, you will be contacted by Customer Service to coordinate next steps or return shipping.
- When the product is received, you will see a credit on your account within 30 days.
- If a product is defective, the return policy is extended to 120 days.
Return Merchandise Authorization