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Fast, friendly help.

Call 1-800-442-3573 7:00am to 6:30pm CST

EMAIL CUSTOMER SERVICE

Ordering

How do I place an order?

To place an order or make an inquiry call Customer Service at 800-442-3573 and press 2. Orders can also be placed by email to orders@statlab.com, by fax to 972-436-1369, or here on this website. If you’re not currently a web user, click here to register. If ordering by email or fax, be sure to include a catalog number, brief description of the product, desired quantity, purchase order number, your phone number and name.

Is StatLab closed on holidays?

StatLab is closed for business operations on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve, and Christmas Day.

What are the hours for Customer Service?

Customer service is available from 7AM to 6:30PM CST

Are there minimum order requirements?

There are no minimum order requirement for in-stock items. This includes most of the StatLab product catalog. On items not carried in stock, or customized products, there are minimuim order requirements. Please ask your sales representative for more details.

What is the return policy and process?

Initiate a return using the Return Merchandise Authorization (RMA) form within 60 days of purchase, and unopened products can be returned for full credit on your account. See our returns form for more details.

Are StatLab products guaranteed?

Yes. StatLab products come with an unconditional, no argument guarantee. If the product is not performing as expected, we will replace it.

How do I set up a standing order?

Email Customer Service to set up a standing order tailored to meet your specific requirements. This timesaving, flexible and convenient method of ordering provides a predictable product flow and may offer freight savings.

How can I get help ordering products online?

Visit https://www.statlab.com/onlineordering to learn more about ordering online.

Is StatLab GHX compliant?

StatLab is in the process of onboarding GHX compatability. Contact Customer Service for more information.

Who do I contact about a pricing discrepancy?

Contact your sales representative to correct any pricing discrepancies.

Shipping

How will I know if my order has shipped?

You will receive an email confirmation when your order ships, which will include a link to tracking information.

How can I look up tracking on my order?

If you have an online account, log in to your account and look up your order in the shipping area.

When will my order ship?

The StatLab team strives to to ship orders received by 12:00PM CST on the day that they are received. This is sometimes dependent on weather and volume of orders received.

Where does my order ship from?

Your order will ship from the distribution center closest to your location unless the product isn't available, in which case it will ship from the center where the product is located. StatLab has three distribution centers in Washington, Texas and Maryland.

How will my order ship?

Orders are shipped FOB via common carrier the most economical way. Special shipping arrangements can be made upon request. In some cases, a hazardous material charge will apply. This charge is billed and applied to invoice as part of total freight cost. Shipping, delivery and transit times are based on standard UPS/ FedEx transit maps.

Can you expedite my order?

We will assist you with emergency or next day air orders when possible, however StatLab does not ship hazardous materials by air. Call customer service or your representative to expedite a shipment if needed.

Help! My product arrived damaged. What should I do?

Shipments leave our warehouse in good condition. The number of packages shipped is indicated on the freight bill with the contents of the shipment shown on the packing slip. Do not accept a damaged or short shipment until the delivering carrier's driver has made a "Damage" or "Shortage" notation on both copies of the freight bill. If this occurs, visit statlab.com/returns to fill out a return of merchandise authorization request online (RMA).

Billing

How can I access a W9 for StatLab?

Download here

What is the accounts receivable billing address?

PO Box 678056, Dallas, TX 75267

How do I contact the billing department?

AR@statlab.com, 972-436-1010, option 6

What are your payment terms?

Payment terms are net 30 days. Visa, MasterCard, American Express, and Discover accepted.

How do I pay my bill online?

Contact AR@statlab.com who can provide a customized payment link.

Business Information

Where can I find the latest ISO certification?

Download here

How many years has the company been providing supplies or services?

StatLab has served the histology community for over 45 years since 1976.

I'm looking for BBC Biochemical or American Mastertech.

Since 2018, StatLab has acquired American Mastertech, BBC Biochemical, and Pyramid Innovations. Please contact Customer Service who can help you navigate requests.

Products

Who should I contact if I have questions about a product?

Visit the dedicated technical support portal here.

How do I request an SDS or IFU?

First, search the StatLab SDS/IFU online database by product name and number. If unavailable, submit a ticket to technical support with the item number.

How do I access results for my vapor monitor?

Access your results on the safetech monitor web page: https://www.statlab.com/safetech-vapor-monitors

Are custom labeled products available?

Yes. Contact Customer Service or your representative for more information.

On your team.

SAME DAY SHIPPING

Order by 12pm CST for same day shipping from coast to coast distribution centers

QUALITY GUARANTEED

Many products are manufactured right here in our state of the art facility with ISO 13485 standards for quality you can rely on