To place an order or make an inquiry call Customer Service at 800-442-3573 and press 2. Orders can also be placed by email to [email protected], by fax to 972-436-1369, or here on this website. If you’re not currently a web user, click here to register. If ordering by email or fax, be sure to include a catalog number, brief description of the product, desired quantity, purchase order number, your phone number and name.
StatLab is closed for business operations on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve, and Christmas Day.
Customer service is available from 7AM to 6:30PM CST
There are no minimum order requirement for in-stock items. This includes most of the StatLab product catalog. On items not carried in stock, or customized products, there are minimuim order requirements. Please ask your sales representative for more details.
Initiate a return using the Return Merchandise Authorization (RMA) form within 60 days of purchase, and unopened products can be returned for full credit on your account. See our returns form for more details.
Yes. StatLab products come with an unconditional, no argument guarantee. If the product is not performing as expected, we will replace it.
Email Customer Service to set up a standing order tailored to meet your specific requirements. This timesaving, flexible and convenient method of ordering provides a predictable product flow and may offer freight savings.
Visit https://www.statlab.com/onlineordering to learn more about ordering online.
StatLab is in the process of onboarding GHX compatability. Contact Customer Service for more information.
Contact your sales representative to correct any pricing discrepancies.
You will receive an email confirmation when your order ships, which will include a link to tracking information.
If you have an online account, log in to your account and look up your order in the shipping area.
The StatLab team strives to to ship orders received by 12:00PM CST on the day that they are received. This is sometimes dependent on weather and volume of orders received.
Your order will ship from the distribution center closest to your location unless the product isn't available, in which case it will ship from the center where the product is located. StatLab has two distribution centers in Texas and Maryland.
Orders are shipped FOB via common carrier the most economical way. Special shipping arrangements can be made upon request. In some cases, a hazardous material charge will apply. This charge is billed and applied to invoice as part of total freight cost. Shipping, delivery and transit times are based on standard UPS/ FedEx transit maps.
We will assist you with emergency or next day air orders when possible, however StatLab does not ship hazardous materials by air. Call customer service or your representative to expedite a shipment if needed.
Shipments leave our warehouse in good condition. The number of packages shipped is indicated on the freight bill with the contents of the shipment shown on the packing slip. Do not accept a damaged or short shipment until the delivering carrier's driver has made a "Damage" or "Shortage" notation on both copies of the freight bill. If this occurs, visit statlab.com/returns to fill out a return of merchandise authorization request online (RMA).
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PO Box 678056, Dallas, TX 75267-8056
[email protected], 972-436-1010, option 6
Payment terms are net 30 days. Visa, MasterCard, American Express, and Discover accepted.
Contact [email protected] who can provide a customized payment link.
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StatLab has served the histology community for over 45 years since 1976.
Since 2018, StatLab has acquired American Mastertech, BBC Biochemical, and Pyramid Innovations. Please contact Customer Service who can help you navigate requests.
Visit the dedicated product support portal here.
First, search the StatLab SDS/IFU online database by product name and number. If unavailable, submit a ticket to product support with the item number.
Results available in 3-4 weeks. Access your results on the safetech monitor web page: https://www.statlab.com/safetech-vapor-monitors
Yes. Contact Customer Service or your representative for more information.
Yes. Please refer to this document provided from Product Support, and purchase the individual components here.
Need to return a product?
Initiate a return using the Return Merchandise Authorization (RMA) form below within 60 days of purchase, and unopened products can be returned for full credit on your account.
How is shipping handled? If you received the product in error, StatLab will pay return shipping fees. If you changed your mind after you purchased a product, you will pay return shipping fees.
The first step is simple. Fill out the RMA form below, including as much information as possible.
Once notification is received, you will be contacted by Customer Service to coordinate next steps or return shipping.
When the product is received, you will see a credit on your account within 30 days.
Improved care
The ability to see tumor profile in large sections at once eliminates the mental jigsaw puzzle of piecing together cases from multiple slides.
Compatible
No need to change processing or staining machines. Only the addition of a clamp is needed for the microtome.
Time savings
No further dissection required to fit into smaller cassettes. Eliminates the need of pathologists to switch between multiple slides.
Cost savings
Reduced number of slides to be processed and cut, saving both time and processing costs in reagents, stains and slides.
Download a free e-book with everything you need to get started with large format processing.
Designed for you. Made by us.
SupaMega cassettes are manufactured in the StatLab Newtown, Wales manufacturing center of excellence.
PathFlow SupaMega Cassettes
100/box
PathFlow SupaMega Slim Cassettes
100/box
PathFlow SupaMega Mothership
100/box
Universal Clamp
Sold Individually
SupaMega Base Molds
5/package
SupaMega Claritex Slides
100/box
"We routinely utilize whole mounts for prostates, melanoma, breast lumpectomies, and even some brain autopsies. Having the ability to visualize the complete margins negates the need to mentally reconstruct the tissue and permits the use of zero magnification photographs. This is an extremely useful tool in our laboratory. It allows us to demonstrate tumor features and growth patterns, all in relation to the margins."
JEREMY JOHNSTON, LABORATORY MANAGER, AVERO DIAGNOSTICS (FORMERLY NORTHWEST PATHOLOGY)
Order PathFlow SupaMega online or call 1-800-442-3573.
