MAKING YOUR PRINTER EXPERIENCE SMOOTH
Help when and how you need it.
We know that not all customer needs involve a support ticket and service visit. This resource area contains all you'll need to navigate quick questions, troubleshooting, and routine use for your PiSmart printers. If you need more help, please contact Product Support.
Questions our team frequently hears. (ADD PRINTER FAQs HERE)
Does StatLab provide a sample H&E stain protocol?
Yes, a sample H&E stain protocol is available to download here for your use.
Can I use a stain kit beyond its expiration?
Where is my order?
Can I order special stain components separately?
Yes. Please refer to this document provided from Product Support, and purchase the individual components here.
How do I request a Certificate of Analysis?
Download Certificates of Analysis by searching by lot number on the Certificate of Analysis portal.
How do I submit an H&E stain evaluation request?
The StatLab Product Support team works with laboratories to provide a variety of options for H&E stain optimization in your lab. Learn more about the process here.
How do I request an SDS?
First, search the StatLab SDS/IFU online database by product name and number. If unavailable, submit a ticket to product support with the item number.
Why is my product in a different bottle than previously? Has the product changed?
Sometimes due to supply chain disruptions or ongoing packaging improvements, a slightly different shape or lid than previously used will be received, but you can be confident that no product formulations are changed without customer communication.
I'm having problems with my neutralized formalin testing correctly.
Make sure you are using the correct neutralizer test for the neutralizer product in use at your lab. If you are using liquid NeutraGreen, use NTS-50 test strips to test. If you are using NeutraSafe powdered product, use FTK/25 to test.
