A warm welcome to BBC Biochemcial customers! On August 3rd, operations are merging with StatLab. To support a smooth transition, please begin submitting POs and payments to StatLab—in StatLab's name, effective immediately. SDSs for BBC products may be accessed here.
Information to help with vendor setup.
StatLab Accounts Receivable
By email: [email protected] By mail: StatLab P.O. Box 678056 Dallas, Texas 75267-8056 By phone: 972-436-1010 option 6
BBC was founded over 28 years ago by a pathologist who wanted to provide improved fixation and staining products, and StatLab shares the same passionate commitment to providing quality products and service to customers. As a result of the partnership, you can experience an expanded product portfolio and access to an expert technical support team to support your complete pathology laboratory workflow from specimen collection through advanced staining.
Does anything change with my current ordering process?
As of August 3rd, orders will be placed through StatLab, and payments made out and sent to StatLab. When you call customer service you will speak with a helpful customer service representative who will help you place orders with StatLab for the products you need.
What about online ordering?
After August 3rd, you will no longer be able to order online at BBCUS.com, and all online orders will be placed through StatLab.com. To get this process started you can register for online ordering here.
Will my products or packaging change?
This depends on your previous order history. Some standard products will retain the same formulation but may have StatLab branding. Any custom prefills will retain your branding. Your representative will communicate if there are any other product updates that will create an impact based on your order history.
Will my pricing change?
Our goal is to prevent disruption in pricing on all standard products. Some unit of measurements will change, and as a result you may see updated pricing. Your representative will review your order history and work through each product to find a clear path forward.
Will I receive my orders within the same timeframe that I did before?
We understand that delivery efficiency and speed are a top priority, and work to fulfill orders placed and processed before 2PM CST on the same day. Please refer to shipping maps here for approximate transit times: Central and West Distribution, East Distribution.
Who do I contact for technical assistance?
When you work with StatLab, you have access to an entire team of technical experts with a history of practical experience in laboratories like yours. Contact our technical team with any product questions.
Who do I contact for customer service?
Contact customer service by phone at 1-800-442-3573 between 8AM - 8PM CST or by emailing [email protected].
On your team.
HERE TO HELP
Call our friendly Customer Service team with any questions about products or ordering: 1‑800‑442‑3573
SAME DAY SHIPPING
Order by 12pm CST for same day shipping from coast to coast distribution centers
Many products are manufactured right here in our state of the art facility with ISO 13485 standards for quality you can rely on